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Posted 3 years 69 days ago ago by Admin

I recently came across an unsigned quote about professionalism. It read, “We do not convey professionalism by loud talk or fast work. We do convey that we are professional by demonstrating that there is only black and white, right and wrong, one way and one way only; by thinking ahead, double checking, asking when we are not sure, being responsible for our actions and not assuming anything!” In fact, the dictionary defines professionalism as the competence or skill expected of a professional and goes on to say that professionalism is the key to quality and efficiency. Personally, I believe professionalism goes far beyond competence and skill but most assuredly effects quality and efficiency. As a professional helicopter mechanic, how do you demonstrate your professionalism? What does the top of your toolbox look like? What about your work area? Do you empty the trash cans, or do they spill over on the hangar floor? Do you clean the helicopter windows before the pilot arrives? Do the little things matter to you? I was taught that you never get a second chance to make a first impression so… yes, the little things always matter. When I look in my box of essential tools I will ask if my professionalism passes the test. Will my speech pass the professional communication test? Am I committed to my customers and employees? Am I growing both personally and professionally?

As a professional I will always take ownership of my failures and share all victories with others on my team. Professionalism is not something we mechanics sit around talking about. It is what we become by repeatedly doing the right things in the right way, yes even the little things… especially the little things.

About the author: Mark dedicated the majority of his career serving the helicopter EMS community from Base Mechanic to Director of Maintenance. As Vice President & General Manager of Precision Aircraft Services, Mark now serves helicopter operators from many sectors to include Air Ambulance, Law Enforcement, Private Owners, etc. When not at work, Mark can be found spending time with his family or sitting in a tree stand.