Oct 24 2016

2016 OEM Aircraft Users Survey Posted 7 years 186 days ago ago by Admin

 

 

For the second year in a row, we took our OEM users survey to the streets where hundreds of helicopter owners, operators, pilots, mechanics, and crew members lended us their perspective about the aircraft they operate. The over-arching goal of our OEM aircraft user survey was to accomplish three things:

1. Create a survey that is NOT a competition with pronounced winners and losers, but present the data.

2. Covers a much broader range of criteria than single-issue topics like “customer support,” or topics only targeted towards purchasers of aircraft.

3. Covers criteria that are not only important to owner/operators, but also important to those who actually work in the day-to-day operations of helicopters: pilots, mechanics, and managers.

The 35 question operator / user survey evaluated the overall experience they have with the OEM aircraft and services utilized in the course of doing business.

The high-level areas covered were:

• Performance

• Safety

• Training

• Maintenance & Support

• Reliability

• Innovation

• Purchase

• Resale Value

• Overall Customer Satisfaction

Link to full survey - 2016 OEM Survey